Refund policy

Sorrows Return Policy  

At Sorrows, we strive to ensure our customers are satisfied with their purchases. However, if you wish to return an item, the following terms apply:  

Returns must be initiated within 30 days of delivery by contacting our customer service team at service@japanesesorrows.com with your order number and reason for return. Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for a return. We reserve the right to refuse returns that do not meet these conditions.  

Customers are responsible for the cost of return shipping. You may choose to return the item using any trusted carrier, such as USPS or UPS, and must provide us with a valid tracking number to ensure the return is processed smoothly. Once the parcel arrives at our warehouse and is inspected, we will issue a refund to the original payment method, minus any original shipping costs.  

If you prefer a prepaid return label, we can provide one for a $15 fee, which will be deducted from your refund. The return label will be emailed to you upon request, and you must drop off the package at the designated carrier location.  

At this time, we do not offer direct exchanges. If you need a different size or style, please place a new order and return the original item following this policy. Final sale items are non-returnable and non-refundable. 

Sorrows is not responsible for lost or damaged returns. We recommend using a trackable and insured shipping method when returning items. By purchasing from our store, you acknowledge and agree to this return policy.  

For any questions or to start a return, please email us at service@japanesesorrows.com.