Terms of service

Mobile Terms of Service
Sorrows

Last updated: May 23, 2024

The Sorrows mobile message service (the "Service") is operated by Sorrows (“Sorrows”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sorrows’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sorrows through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sorrows. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Sorrows or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sorrows mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Sorrows or email service@japanesesorrows.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

User-Generated Content and Social Media Policy

(Sorrows)

By posting, uploading, or creating any content (including but not limited to photos, videos, reviews, or social media posts) featuring or relating to Sorrows products ("User Content"), and by using any specific hashtags or tags related to Sorrows, you grant Sorrows a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable right and license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media format or channel, whether now known or later developed.

This includes, but is not limited to:

1. Reposting your content on our social media accounts
2. Using your content in our marketing materials
3. Featuring your content on our website
4. Including your content in our advertising campaigns
5. Editing or modifying your content as needed for such purposes

You represent and warrant that:

1. You own or have obtained all necessary rights to grant us this license.
2. The User Content does not infringe upon any third party’s rights.
3. You have obtained any necessary permissions from individuals appearing in your content.

We will make reasonable efforts to credit you as the original creator of the content where appropriate, typically by tagging or mentioning your social media handle. However, we are not obligated to do so in all instances.

If you wish to have your content removed from our platforms, you may contact us at service@japanesesorrows.com or call +1‑732‑351‑5966, and we will consider such requests on a case-by-case basis.