Shipping policy
Shipping Policy for Sorrows
Introduction
At Sorrows, we are committed to delivering your products in a timely and efficient manner. Our shipping policy outlines the various aspects of shipping, including processing times, shipping methods, and delivery times. By placing an order with us, you agree to the terms outlined in this shipping policy.
Shipment Processing Times
Premade Products: Orders containing items labeled as "Premade" will be processed and shipped within 3-5 business days.
Pre-Order Products: Orders containing items labeled as "Pre-Order" may take 4-8 weeks to process and ship. Please exercise patience, as these items are made to order and require additional time for production.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. The delivery time and cost will depend on your selected shipping method and location.
Standard Shipping: 3-5 business days
Please note that delivery times are estimates and may vary based on external factors such as carrier delays and holidays.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your shipping destination. Any applicable customs fees or taxes are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order on the carrier’s website.
International Shipping
We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may vary based on the destination country.
Lost or Damaged Shipments
WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE DROPPED OFF TO OUR SHIPPING CARRIER. THAT RESPONSIBILITY IS NOW BETWEEN THE SHIPPING CARRIER AND THE CUSTOMER. FOR CLAIMS AND ISSUES WITH THE DELIVERY OF YOUR PACKAGE PLEASE CONTACT YOUR LOCAL UPS CUSTOMER SERVICE PROVIDER. IT IS THE CUSTOMERS RESPONSIBILITY TO BE AT THE DELIVERY LOCATION ON THE DAY ITS SUPPOSED TO BE DELIVERED.
PLEASE VERIFY THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING AND CONTAINS RIGHT APARTMENT NUMBER IF NECESSARY. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOST OR STOLEN PACKAGES. ITEMS STUCK IN TRANSIT ARE OUT OF OUR CONTROL AND NEED TO BE DEALT WITH THE SHIPPING PROVIDER .
IF YOUR ORDER IS RETURNED TO OUR FACILITY BY UPS DUE TO ANY CIRCUMSTANCES, YOU ARE FINANCIALLY RESPONSIBLE FOR ANY EXTRA SHIPPING COSTS CORRELATED WITH YOUR ORDER.
Legal Disclaimer
By placing an order with Sorrows, you acknowledge and agree to the processing and shipping times outlined in this policy. For pre-order items, we have clearly stated the potential 4-8 week processing time. We are not liable for any delays beyond our control, and patience is appreciated in these cases.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Email: service@japanesesorrows.com
Phone: +1 (732) 351-5966
Address: 1680 W Tedmar Ave, 21, Anaheim CA 92802, United States
Thank you, Sorrows.